My StandDesk stopped working. it will lower, but not raise anymore.

There are some things to consider if your desk is not working right. It may be that the handset is now faulty, the control box is faulty, or the desk just needs a bit of cleaning and recalibration. 

If your desk lowers but won't raise, you need to check the cable connections first. You can unplug all the cable connections, clean the ports and replug them. When connecting cables to the control box, make sure that you hear a "clicking sound". This means that the locks for the cord and the port are secured. 

Once all cable connections are secured and there are no obstructions under your desk, bring your deks to the lowest point possible. You can recalibrate your desk afterwards. 

            Here is the link to the re-calibration manual: Recalibration Steps and Procedures

            Here is a video on how to re-calibrate your desk: Recalibrating your desk

If your desk is still not working right after recalibration, have your order information ready and contact us via email at [e-mail] or call us at 2133491447. We will be more than glad to review your warranty information and help you out.